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IDProjectCategoryView StatusLast Update
0000019The Underworld[All Projects] Bugpublic2019-09-03 21:29
ReporterSkyCorpAssigned To 
PrioritynormalSeveritymajorReproducibilityhave not tried
Status confirmedResolutionopen 
Product Version 
Target VersionFixed in Version 
Summary0000019: Expired subscriptions don't show renew link right away

There is no way to manually re-initialize a subscription in these cases (unless someone asks the subscribe URL)
A) Renew fails on monthly anniversary, but website still thinks subscription is still active for a few hours/days depending on when billing is attempted
B) The card has been changed mid-month and user just wants to take care of changing it over right away

Possible solution:
Always providing a manage subscription options link could resolve this? Inside that page, providing a manual renew link might be a good idea? But may have a risk of people accidentally double subscribing, so ensure warning and maybe link to BMT customer portal for people to double-check.

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Issue History

Date Modified Username Field Change
2019-09-03 21:28 SkyCorp New Issue
2019-09-03 21:29 SkyCorp Status new => confirmed